FAQ

You can check our "Size Guide", available directly on each product page by clicking "Size Guide". To find out if an item runs large or small, refer to our size suggestions located just below the "Add to Cart" button, in the "Our sizing advice" section.

To preserve your item for as long as possible, we recommend hand washing and air drying. If you prefer machine washing:

• Use a laundry bag,
• Select a delicate cycle at 30°C maximum,
• And air dry your items.

You can also find all our care instructions on each product page, in the "Composition and care" section.

We're sorry that your item is no longer available. We produce in limited quantities, with the goal of managing our impact and avoiding any overproduction or fabric waste. This means that some items may quickly go out of stock. However, restocks may occur throughout the season, depending on availability. To be notified as soon as a size is back in stock, simply set up an alert on the product page. You will receive an email notification as soon as the item is available again.

We're sorry that your item is defective. Our team will be happy to investigate the cause of the issue. Please contact our customer service at: contact@yade-paris.fr

Once your order is placed, you will receive a confirmation email containing your order number and a summary of your cart. You can also find all the details in your "My Account" section, under "My Orders". If you don't receive the email within an hour, please check your spam folder. If needed, our team is available to check the status of your order with you.

We produce in limited quantities, with the goal of managing our impact and avoiding any overproduction or fabric waste. If you see a restock date on a desired size, it means your product will arrive very soon at our warehouse and will be shipped from the date indicated on our website. To check if a product is on pre-order, simply look for the mention "Pre-order - Shipping from..." below the "Add to Cart" button. You can also check your confirmation email to see if a pre-order date is mentioned in the order summary.

Cancel my order: Once your order is placed, it can no longer be cancelled as it is immediately sent to our warehouse for preparation. However, if the package is returned to us, we will issue a full refund in accordance with our refund policy. Modify my order: Once your order is placed, it can no longer be modified as it is immediately sent to our warehouse for preparation. If you wish to return your order, please log in to our returns portal. Change my delivery address: Once your order is placed, the delivery address can no longer be changed as it is immediately sent to our warehouse for preparation.

You have 30 minutes after payment to select your preferred pick-up point. If you didn't have time to select one, don't worry: a default pick-up point has been chosen for you, based on your home address. You will find the exact address of your pick-up point in your order preparation confirmation email, under "Pick-up point address".

We offer several payment methods for your online orders: American Express, Apple Pay, Credit card (Mastercard, Maestro, Visa), Bancontact, PayPal, Gift Card, Store credit as a promo code.

Once your order is placed, it is no longer possible to add a promo code. If you have trouble entering your promo code at checkout, please contact us at: contact@yade-paris.fr.

Make sure to delight your loved one! Select the amount you wish to offer. The e-gift card will be sent to you by email, with a code to enter at checkout. You can print it or forward it to the person of your choice. Good to know: The e-gift card can be used on multiple orders, across all our collections, and is valid for 1 year.

You can find all our collections on our website. To discover some of our collections in a store near you, check the addresses of our Yade boutique and our partner concept stores in the "Where to find us" section. If you wish to visit one of our partner concept stores, we invite you to contact them beforehand to check the availability of the desired product.

Depending on your location, shipping costs, delivery times, conditions and free shipping thresholds may vary. Please note that for deliveries outside mainland France, customs or import duties may apply upon receipt. These fees are the customer's responsibility and are not included in the order total. During peak periods, our delivery times may be extended. For pre-orders, delivery times start from the expected shipping date indicated on the product page. You can find all information by country below:

Order preparation typically takes 24 to 48 hours. The delivery time starts only from the moment your order is shipped. For pre-order items, the shipping date is indicated on the relevant product page.

You can check the status of your order at any time from your "My Account" section, under "My Orders". You will also receive an email at each stage of your order's journey (confirmation, preparation, shipping, delivery). The tracking link will be sent to you as soon as your order is shipped. If you have trouble locating your order, please contact us.

Were you unable to collect your order or were you notified by email that it has been returned to our warehouse? Don't worry, we'll find a solution! Please contact us by email at contact@yade-paris.fr, mentioning your first and last name as well as your order number found at the top of your confirmation email, so we can arrange reshipment of your order.

We carefully select our carriers, however accidents can happen and packages may be delayed or declared lost. We understand that this is not your fault. To better understand the situation and follow up with the carrier, please contact us by email at contact@yade-paris.fr, mentioning your first and last name as well as your order number found at the top of your confirmation email.

Wrong item received: If the item received does not match your order, please contact us with: Your order number, Photos of the item received, Photos of the label attached to the item, Photos of the label on the package. Missing item: If an item is missing from your package, please write to us specifying: The name of the missing item, Your order number, A photo of the label on the package.

Return policy: You have 14 days after receiving your order to return your items via our returns portal. Items must be returned unworn, unwashed, in their original intact packaging, with the product label still attached. For menstrual underwear: the packaging must be intact. For tights: the packaging must be strictly unopened. Purchases made in our concept stores or partner boutiques must be returned directly to those same locations. Please contact the store for more information. Online purchases can be returned free of charge at our boutique located at 60 rue Vieille du Temple 75003 Paris (limited to one return per order). In-store purchases cannot be exchanged via our returns portal. You can choose between:

Exchange policy: You have 14 days after receiving your order to return your items via our returns portal. In France and Belgium: return shipping is free. In Germany, Italy and Spain: return shipping costs are your responsibility. If you reside in a country other than those mentioned above, you cannot benefit from our exchange policy. Items must be returned unworn, unwashed, in their original intact packaging, with the product label still attached. For menstrual underwear: the packaging must be intact. For tights: the packaging must be strictly unopened. Purchases made in our concept stores or partner boutiques must be returned directly to those same locations. Please contact the store for more information. Online purchases can be exchanged free of charge at our boutique located at 60 rue Vieille du Temple 75003 Paris (limited to one exchange per order). In-store purchases cannot be exchanged via our returns portal. If these conditions are not met, a deduction may be applied to the refund amount, depending on the issue identified.

Once your return package is received by our warehouse, and after verification that the return conditions have been met, you will receive a confirmation email. The refund will then be processed within a maximum of 14 business days, depending on the payment method used: Credit card payment: the refund will be made to the card used at purchase. It may appear on your account within 4 business days after processing. Gift card or store credit payment: the refund will be issued as store credit, sent directly by email. Mixed payment (card + store credit/gift card): The portion paid by credit card will be refunded to the card used (visible within 4 business days after processing). The remainder will be refunded as store credit, sent directly by email. If the payment method is no longer available, the refund will be issued as a store voucher.

Online purchases can be returned free of charge in store at: 60 rue Vieille du Temple, 75003 Paris (limited to one exchange per order).

Once store credit is chosen, it becomes a payment method and can no longer be refunded. However, it remains usable in one or multiple transactions, with no time limit, on our entire website as well as in our physical Yade boutique.

It is not possible to combine returns from different orders into one, for logistics and traceability reasons. Each return request must be submitted through our returns portal. Each order must be returned in its own package.

Several situations may explain the issue. Please identify the message displayed on the portal:

At Yade, we offer a loyalty program to reward our customers throughout their purchases, because they deserve it. It consists of 4 tiers. Once a tier is reached, you receive your benefit by email. If you can no longer find this email or would like to know more, we'll be happy to answer all your questions at: contact@yade-paris.fr